Presenter: Shane Closser is the Worldwide Head for Customer Experience Management Practice at Virtusa. He manages over 350 content management specialists worldwide, who develop advanced CEM solutions for Virtusa's media, financial services, insurance and healthcare customers. Under his leadership, this practice has accomplished 167% year-over-year growth.
In the course of a decade, Shane has managed over 75 large programs across vertical markets. He is a hands-on practitioner whose clients include Fortune 500 and Global 2000 organizations. He is a frequent speaker on issues such as CEM strategy and execution, IT governance, innovation programs, emerging technologies, internationalization, offshore models, and various technology trends (ie SOA, REST, CMIS).